Our T&C's

Terms and Conditions for Booking an Appointment

By booking an appointment at Nailsea Physio Ltd, you agree to the following Terms and Conditions. These terms outline the process, responsibilities, and expectations for both the clinic and the patient regarding appointments, treatment, and cancellations. Please read them carefully.

1. Appointment Booking

1.1 Booking Methods
Appointments can be booked via our website, over the phone, or in person at our clinic. By confirming your appointment, you acknowledge that you have provided accurate information regarding your health, contact details, and preferred treatment times.

1.2 Confirmation of Appointment
Once an appointment is successfully booked, you will receive a confirmation via email or SMS. It is your responsibility to ensure that the appointment details (date, time, location) are correct. If you have not received a confirmation within 24 hours, please contact us to verify your booking.

2. Fees and Payment

2.1 Fees
Fees for physiotherapy services will vary based on the treatment type and duration. A fee schedule will be provided at the time of booking, and payment is due at the time of service unless otherwise agreed upon. Payment can be made by cash, credit card, or other accepted payment methods.

2.2 Insurance
If you are using insurance for payment, it is your responsibility to ensure that your insurance details are provided accurately. The clinic will assist with necessary documentation but cannot guarantee that your insurer will cover all costs. Any outstanding balance after insurance payment is your responsibility. We do not work directly with BUPA or AXA, but can provide receipts for you to make a reimbursement request to them if you wish.

3. Cancellations and No-Shows

3.1 Cancellation Policy
If you need to cancel or reschedule your appointment, please notify us at least 24 hours before the scheduled time. Cancellations made less than 24 hours before the appointment will incur a cancellation fee, which may vary depending on the length of the appointment. The fee will be charged to your account or added to your next appointment.

3.2 No-Show Policy
Failure to attend your appointment without prior notice (no-show) will result in a charge equal to the full cost of the session. Repeated no-shows may result in a requirement for prepayment for future bookings.

3.3 Late Arrivals
If you arrive late for your appointment, the session will still end at the scheduled time to avoid delays for other patients. If you are more than 15 minutes late, your appointment may be rescheduled, and a late-cancellation fee may apply.

4. Patient Responsibilities

4.1 Health Information
You are required to provide accurate and complete information regarding your medical history, current health condition, and any injuries. Failure to provide full information may affect the quality of your treatment. Please update us promptly with any changes to your health status or contact details.

4.2 Compliance with Treatment Plan
It is important to follow the physiotherapy plan and recommendations provided by your physiotherapist to achieve the best possible results. If you have any concerns about the treatment or your progress, please communicate them with your physiotherapist.

4.3 Personal Items
You are responsible for your personal belongings during your visit. The clinic is not liable for any lost or stolen items.

5. Clinic's Rights and Responsibilities

5.1 Right to Refuse Service
We reserve the right to refuse treatment if you fail to provide accurate health information, miss multiple appointments, or do not comply with clinic policies. We also reserve the right to refuse service if a patient is disruptive, abusive, or shows unsafe behavior.

5.2 Treatment Outcomes
While physiotherapy can help manage and alleviate certain conditions, treatment outcomes are not guaranteed. Your physiotherapist will work with you to develop an appropriate plan, but success depends on individual factors such as your condition, compliance, and response to treatment.

6. Confidentiality and Data Protection (see also our privacy statement below)

6.1 Privacy
We respect your privacy and handle your personal and health information with the utmost care. All patient data is stored securely, and we comply with relevant privacy regulations (e.g., GDPR, HIPAA). Please review our [Privacy Policy] for more information on how we protect your data.

6.2 Consent for Treatment
By booking an appointment, you give your consent to undergo the physiotherapy assessment and treatment. Your consent will be sought for any additional procedures or treatments that may be recommended during your sessions.

7. Liability and Limitation of Liability

7.1 Personal Injury
You agree to release Nailsea Physio Ltd and its staff from any liability for personal injury, loss, or damage incurred during your visit, unless caused by negligence or misconduct by the clinic or its employees.

7.2 Limitation of Liability
Our liability for any damages related to the services provided is limited to the cost of the treatment received. We are not liable for indirect or consequential damages arising from the use of our services.

8. Modifications to Terms and Conditions

We may update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and you are advised to review them regularly. By continuing to use our services after changes are made, you accept and agree to the updated Terms and Conditions.

9. Contact Information

For any questions or clarifications regarding these Terms and Conditions, please contact us at:

Nailsea Physio Ltd
4 Kings Court, Nailsea

BS48 1AW
01275 219948
info@nailseaphysio.com

By booking an appointment with us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Privacy Statement

At Nailsea Physio, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Statement outlines how we collect, use, and protect your personal data when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: When you book an appointment, contact us, or use certain services on our website, we may ask you to provide personal details such as your name, email address, phone number, date of birth, medical history, and insurance information.
Health Information: To provide you with appropriate care, we may ask for information related to your health, injuries, treatment history, and other medical details necessary for your physiotherapy treatment.
Technical Information: We may collect non-identifiable data automatically when you visit our website, including your IP address, browser type, device information, and browsing activity, to improve the website’s functionality and user experience.

2. How We Use Your Information

We use your personal and health information for the following purposes:

To provide and manage your physiotherapy appointments and treatments.
To communicate with you regarding your treatment plan, appointment reminders, and other relevant information.
To respond to your inquiries, feedback, or requests for additional services.
To improve the quality and performance of our website and services.
To comply with legal or regulatory requirements, including maintaining medical records as required by healthcare laws.

3. How We Protect Your Information

We implement appropriate technical, physical, and administrative safeguards to protect your personal and health information from unauthorised access, loss, or misuse. All sensitive health information shared with us, including through our online systems, is encrypted and stored securely.

4. Sharing Your Information

We will not share your personal information with third parties except in the following circumstances:

With your consent – We may share your information with other healthcare professionals or specialists if you request it or authorise us to do so.
For legal reasons – We may disclose your information to comply with applicable laws, regulations, or court orders.
Service Providers – We may share your data with trusted third-party providers who assist with our business operations, such as appointment scheduling, payment processing, or IT services. These providers are bound by confidentiality agreements to ensure your information is protected.

5. Your Rights

You have the right to:

Access and request a copy of your personal and health information that we hold.
Request corrections to any inaccurate or incomplete information.
Request the deletion of your personal data, subject to legal and medical record-keeping obligations.
Withdraw consent for certain types of processing, where applicable.

If you wish to exercise any of these rights, please contact us at info@nailseaphysio.com.

6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience, analyze traffic, and track usage patterns. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent.

7. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated version on our website and indicate the date of the latest revision.

8. Contact Us

If you have any questions or concerns about how we handle your personal data, please feel free to contact us at:

Nailsea Physio Ltd
4 Kings Court, Nailsea

BS48 1AW
01275 219948
info@nailseaphysio.com